Quezon City—The Philippine Coconut Authority (PCA) marked a historic feat as it received its ISO 9001:2015 Quality Management System certification from TÜV SÜD PSB Philippines Inc. during the Year-End Employee Appreciation and Accomplishments Presentation Day.

The certification underscores PCA’s unwavering commitment to quality service, operational efficiency, and excellence in supporting the country’s coconut industry. A TÜV SÜD representative formally handed over the certificate to PCA Administrator Dr. Dexter R. Buted and the agency’s key officials in a ceremony that highlighted the culmination of PCA’s rigorous journey toward ISO accreditation.

Administrator Buted expressed gratitude to PCA employees and stakeholders for their collective efforts in meeting international standards. “This certification is a recognition of our efforts, and a testament to our resolve to deliver exceptional service to our farmers, stakeholders, and the Filipino people. Quality management is a culture we are embedding into every aspect of our operations,” he said.

The event also celebrated PCA’s year-long initiatives aimed at aligning its processes with global standards. The ISO journey began with a series of workshops, including an ISO 9001:2015 reorientation in April and an internal audit refresher in May. These activities, facilitated by quality assurance experts from Pangasinan State University and Universidad de Dagupan, equipped PCA personnel with tools and strategies for continuous improvement.

The certification journey included extensive internal audits, development of a comprehensive Quality Management System manual, and a second-party audit conducted in August. Each step demonstrated PCA’s commitment to enhancing customer satisfaction, improving operational processes, and adhering to international quality standards.

PCA’s pursuit of ISO certification aligns with the government’s broader efforts to promote accountability, efficiency, and excellence in public service. Under the leadership of Dr. Buted and in partnership with the Department of Agriculture, the agency remains steadfast in its mandate to uplift the lives of coconut farmers while ensuring sustainability in the coconut sector.

The Year-End Employee Appreciation and Accomplishments Presentation Day also served as an avenue to recognize the dedication of PCA’s workforce. The PCA chief commended employees for their vital contributions to the agency’s success. “Together, we are redefining the future of the Philippine coconut industry. This is just the beginning of our journey toward even greater achievements,” he added.

The ISO 9001:2015 certification places PCA among the ranks of government agencies that prioritize quality and excellence. As the agency moves forward, it is ready to set a benchmark for service delivery in the agricultural sector, ensuring that millions Filipino coconut farmers and stakeholders reap the benefits of world-class governance and management practices.